AppFolio
NowProduct Manager, Rental Applications
The old rental application was stuck. Applicants couldn't save the form or come back to it. Property managers had no way to see what was working, and every applicant was anonymous. I rebuilt the experience so it feels like a modern app, added accounts so applicants can finish later and we can measure what works, and built reporting so property managers can finally see what's happening with their applications. The result: properties on the new flow fill vacancies 3–5 days faster than offline workflows, and submission rates climbed meaningfully. We're in the early stages on the agentic side at AppFolio — the goal is to bring the same JTBD → OOUX → spec-driven method below to that work.